Shipping & Returns

         It's our goal to provide value-priced, quality new and used items for our customers. We hope you will be delighted with your new found treasure, but in case if you're not:

 

In-Store Return Policy

  • We will issue a store credit within 10 days of the purchase for "new" merchandise only. The original receipt must be attached. If an item's ticket has been tampered with, we may not issue an in-store credit.
  • Due to their delicate nature, all of our vintage goods are final sale. Any of those items are sold "As is" and are neither returnable nor refundable.
  • Since we never have a sales and every merchandises are "one of a kind", price adjustments will not be given.
  • In-store credits are non-transferable. We may request ID when in-store credit is issued or redeemed.

Web-Store Return Policy

  • We do not offer refunds on items. If for some reason you are not completely satisfied with your purchase at our web-store, we will issue a store credit within 10 days of delivery for "new" merchandise only.
  • The item must be returned in new, unused condition in its original package, with your original receipt.
  • Due to their delicate nature, all of our vintage goods are final sale. Any of those items are sold "As is" and are neither returnable nor refundable.

Return Instruction

  • All returns must be approved by Rugged Road &co.. In order to process returning, first send us an email at info@ruggedroad-bklyn.com, and let us know which item you are returning and the reason. 
  • For all items, shipping costs are non-refundable and return shipping fees are the responsibility of the customer.
  • All return packages must be insured.

 

Shipping Method
         Pending order verification and credit approval, orders will arrive as specified below. Orders placed with Economy shipping will ship within 1-5 business days.

Economy
         Arrives within 7-10 business days of shipping. All shipping price will be considered by its size, weight, and amount of item. The maximum shipping fee will be no more than $18 within the US. When you choose the Economy delivery option, packages are delivered Monday through Saturday.

International Economy
         Arrives within 7-15 business days of shipping. All shipping price will be considered by its size, weight, and amount of item. There is no maximum shipping fee for the international shipping.

         You will be asked to provide a telephone number on the shipping page of checkout, which is important in the event the courier needs to arrange a delivery time with you. You will also be asked to provide an email address, to which we will send confirmation that your order was placed. Delivery schedules are estimated. Actual delivery times may vary depending on shipping locations. When estimating package delivery time, please allow time for credit approval, address verification and order processing.